Overview
Looking for full-time work (8 hours/day)
at $7.40/hour ($1,302.40/month)
Bachelors degree
Last Active
November 29th, 2024 (today)
Member Since
April 26th, 2021
Profile Description
With extensive experience in quality assurance and customer service, I excel in ensuring high standards of performance and customer satisfaction. My expertise includes monitoring and evaluating callcenter agents, providing detailed feedback, and preparing insightful reports on call quality metrics. I analyze customer feedback and call data to identify patterns and recommend improvements, ensuring compliance with company policies and industry regulations.
Previously, as an Inbound Call Customer Service Representative, I effectively handled customer inquiries, resolved issues, and guided customers through banking platforms, enhancing their overall experience. My earlier roles as an Admin Aide and HR Assistant further strengthened my organizational and administrative skills, where I managed correspondence, maintained filing systems, and assisted in recruitment processes.
This diverse experience has equipped me with strong analytical skills, attention to detail, and a commitment to delivering exceptional quality and efficiency in all my tasks.
Top Skills
Customer Support » Customer Service
Experience: 1 - 2 years
Office and Administration » Administrative Support
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Other Skills
Office and Administration » Attention to Detail
Experience: 2 - 5 years
Office and Administration » Adaptability
Experience: 5 - 10 years
Office and Administration » Data Management
Experience: Less than 6 months
Office and Administration » Team Collaboration
Experience: Less than 6 months
Marketing » Social Media Management
Experience: Less than 6 months
Office and Administration » Data Entry
Experience: 1 - 2 years
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- San Andres, Catanduanes
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 45%
- Influence: 16%
- Steadiness: 22%
- Compliance: 17%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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