Guest Communications Specialist | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 27th, 2024 (3 days ago)

Member Since

March 26th, 2021

Profile Description

Hey there! ???? A dedicated Guest Communications Specialist with 3+ years of hands-on experience in the short-term rental industry and 11 years in the hospitality world, my passion lies in creating seamless, positive guest experiences, making every stay as memorable and stress-free as possible. I’ve worked with various properties, from cozy cabins to city getaways, and I know the ins and outs of guest communications like the back of my hand.Tools I’m familiar with:?Property management systems like Guesty, Guesty for Hosts, Uplisting and Akia
?Airbnb, Upgrade to see actual info & VRBO platforms?Breezeway and Turno for cleaning coordination
?Trello, Asana, ClickUp and Notion for project management
?Hostfully and Touchstay for digital guidebooks
?Slack & Zoom for team communications?Google Workspace (Docs, Sheets, Forms) 

Why hire me?
Bringing me on board means you’ll have someone who genuinely cares about guest satisfaction and the smooth operation of your properties. Here’s what I bring to the table:
?Reiliable and personalized guest support: I specialize in crafting quick, professional responses to guest inquiries, resolving issues on the fly, and making sure all stays are smooth and memorable. ?Handling claims & disputes: I handle claims and disputes with ease, always advocating for the host while maintaining guest satisfaction.?Attention to detail: Whether it’s following up on a special request or making sure a late check-out is available, I’ve got it covered.?Tech-Savvy: I know how to streamline tasks using tools like Airbnb, HostCo, Turno, and more, which means less back-and-forth for you and a better experience for guests.By hiring me, you're not just getting someone who answers messages; you’re getting a partner who genuinely cares about your guests' experience. I’ll help you increase guest satisfaction, boost positive reviews, and ultimately drive repeat bookings. Plus, I’m all about being proactive and handling tasks efficiently so you can focus on scaling your business!