Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

AMA Computer Collage

Last Active

November 22nd, 2024 (yesterday)

Member Since

March 9th, 2021

Profile Description

ABOUT ME Detail-oriented 16+ years of experience in customer service. Proven abilities in conflict resolution and with excellent communication Upgrade to see actual infoeking challenging position in a company with an opportunity for advancement.

WORK EXPERIENCE

SITEL - DODGE CONSTRUCTION NETWORK (US)
CUSTOMER SUCCESS REPRESENTATIVE I JUNE 2021 - MAY 2023
• Assisting General Contractors, Architects, Sub Contractors on how to process bids on he website
• Answering emails for customer concerns.
• Processing payments over the phone.
• Documenting using salesforce.
• Chat Support

JOHNSON LAW GROUP – VA (Legal Assistant) 
LEGAL ASSISTANT I JUNE 2020 – DECEMBER - 2020
• Drafting claims and reviewing documents
• Retrieving Records
• Answering/Sending emails for client concerns.
• Conducting legal research• Organizing and maintaining files

PEAK OUTSOURCING - LEXITAS LEGAL (US)
MEDICAL RECORDS RETRIEVAL I NOVEMBER 2016 - MARCH 2020
• Work with the attorneys on retrieving medical records for claims and insurance.
• Sending emails through hospitals and other medical facilities.
• Sending and receiving faxes of medical records.
• Making follow up calls on hospitals and other medical facilities

OPEN ACCESS MARKETING - Customer Service Representative (US) 
CUSTOMER SERVICE (TRIP ADVISOR) I SEPTEMBER 2014- SEPTEMBER 2016
• Attempt to contact business facilities to be listed.• Answer incoming calls from customers who have inquiries• Assisting business owners on how to improve their sales
TELEPERFORMANCE - EGENCIA (US)CORPORATE TRAVEL (HOTELS/FLIGHTS/CARS) I NOVEMBER 2013- JUNE 2014• Assisting business travels• Booking flights, hotels and cars• Providing advice on travel flights and best hotels
West Contact Services - GIFT CARDS (US)BALANCE INQUIRY {ACTIVATION) I OCTOBER 2011 -OCTOBER 2013• Activating gift cards• Balance inquiry
SUTHERLAND GLOBAL SERVICES - EBAY (US)EBAY CUSTOMER SERVICE I SEPTEMBER 2009 - JULY 2011• Provide basic tutorials for setting up accounts• Offer and discuss new promotions.• Processing refunds
EPERFORMAX - Customer Service Representative (US)WASHINGTON MUTUAL I MARCH 2007 - JULY 2009• Walking customer through on how to setup their Credit Card account.