Business Development Manager, Customer Service, and Escalations ManagerEK Commerce LLC, December 2022 - May 2024
In my most recent role with EK Commerce LLC, I served as a pivotal leader in business development, customer service management, and escalations handling. Throughout this tenure, I implemented strategic initiatives to optimize operations, elevate customer satisfaction, and efficiently manage escalated issues, thereby contributing significantly to the company's growth trajectory.
Within the e-commerce domain, I have amassed 4 years of comprehensive experience, including roles with reputable companies based in Canada and the USA. During this time, I effectively managed various customer service channels such as chats and
Prior to this, I accrued a total of 18 years of diverse working experience, blending local and overseas roles. Noteworthy achievements include achieving a 94% international audit compliance rate, securing the title of area best seller for the month of August, and playing a pivotal role in the promotion and training of tea
With a proven track record of driving results and a commitment to excellence, I am enthusiastic about applying my skills and expertise to deliver tangible value in my next professional pursuit.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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