Customer Service | Admin Support | Sales | Writer

Achieved client satisfaction ratings of 90%-100% in quality assurance through outstanding service in customer support.

Employed strong organizational skills to efficiently sort and update live information in our database and CRMs. Streamlined administrative processes, reducing response time by 30%.

Employed strong organizational skills to efficiently sort and update live information in our database and CRMs. Streamlined administrative processes, reducing response time by 30%.

Employed strong organizational skills to efficiently sort and update live information in our database and CRMs for digital advertising. Assisted content writers by auditing 30% of our website content workload using Google Analytics and Google Console.

Crafted high-quality content tailored to specific project goals and objectives, ensuring clarity, accuracy, and adherence to different writing styles. Increased client satisfaction by 80% consistently delivering high-quality content that met deadlines and exceeded expectations.

Achieved 33% excellent sales by engaging leads. Trained and mentored 120 new hires, maintaining workforce performance to ensure client satisfaction in our E-commerce (B2C). Collaborated and coordinated with 8 cross-functional teams to identify and address customer needs ensuring sales targets are reached.

Supervised social media presence to promote brand awareness and increase engagement through 24/7 audience interaction. Facilitated in making engaging social media posts and directed content plans to expand our brand visibility online. Engaged with online comments, addressed their concerns, and provided a prompt response with 100% client satisfaction.

Conducted lead research, outbound prospecting, and managed databases to ensure accurate 80-100 customer profiles daily. Optimized team performance through administrative support, outbound prospecting, and increasing sales and marketing reach by 60%.