As a corporate trainer at iQor Philippines, I specialize in delivering various learning programs to new hire employees and managers, as well as providing performance coaching and feedback. I also have expertise in data extract, using CRM tools such as Salesforce and PowerBI, to generate insights and reports for account management and customer support.
In my current role, I have successfully trained and supported multiple teams and accounts, handling escalations and technical issues, and ensuring customer satisfaction and retention. I have also contributed to the improvement of the training curriculum and materials, incorporating best practices and feedback from learners and stakeholders. I am passionate about learning and development, and I enjoy collaborating with diverse and talented people to achieve our goals. I believe that I can bring valuable skills, perspectives, and experiences to any organization that values innovation, quality, and customer service.
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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