Collections Specialist|Truck Dispatcher|Workforce Management

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 21st, 2024 (2 days ago)

Member Since

August 10th, 2020

Profile Description

*Collections Specialist
-Monitor accounts to identify outstanding debts.
-Find and contact clients to ask about their overdue payments.
-Process payments and refunds.
-Resolve billing and customer credit issues.
*Tow Truck Dispatcher
-Received and dispatched calls to Tow Truck Operators.
-Maintained open lines of communication with customers and tow truck drivers.
-Keep records and prepare detailed reports of all emergency calls and all communication.
-Answer phone calls from contracted insurance companys.
-Register Accepting/Dispatching/Closing Out Towing Calls.
-Processed and properly documented all inbound/outbound calls related to member pickup times and relayed information to assigned driver.
*Workforce Management | Realtime Analyst
My role as a Realtime Analyst includes analyzing staffing patterns and overall customer service functionality to maximize efficiency, productivity, and growth while accurately forecasting staffing needs and requirements. Furthermore, throughout my experience, I have become adept in coordinating a wide variety of responsibilities to optimize call center performance while demonstrating a steadfast commitment to enhancing customer service and satisfaction.