Executive Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 21st, 2024 (2 days ago)

Member Since

July 6th, 2020

Profile Description

Executive Assistant | Account Manager | Customer Service Support

I am an accomplished professional with extensive experience in providing high-level administrative support and delivering exceptional customer service. My goal is to streamline operations and enhance client satisfaction through effective communication and proactive problem-solving.

Executive Assistance:
Calendar & Email Management: Efficiently manage client calendars and emails, ensuring timely communication and responsiveness on their behalf to facilitate seamless operations.

Meeting Coordination: Schedule and coordinate meetings, prepare agendas, take detailed minutes, and ensure timely follow-ups to keep projects on track.

Project Management: Create and maintain organized databases in Notion for effective project tracking, ensuring all teaUpgrade to see actual infombers are informed of progress and deadlines.

Recruitment Support: Screen resumes and conduct initial interviews, providing valuable insights to assist in selecting the right candidates for the team.

Graphic Design: Design basic graphic materials and mockups using Photoshop and Figma, contributing to marketing and branding initiatives.

Contract Management: Draft contracts, manage document flow, and oversee onboarding processes for new hires to ensure a smooth transition into the company.

Business Development: Proactively reach out to potential clients and collaborators, fostering relationships that contribute to business growth.

Operational Support: Handle various ad hoc tasks, from organizing files to coordinating events, to support day-to-day operations and enhance team efficiency.

Account Manager:

Client Liaison: Serve as primary contact for clients, addressing inquiries and needs.
Account Growth: Identify and leverage upsell and cross-sell opportunities.
Project Coordination: Liaise with production, expedition, and installation teams to ensure timely, quality delivery.
Issue Resolution: Proactively resolve client issues and requests.
Performance Reporting: Monitor and report account metrics, recommending improvements.
Contract Management: Handle renewals, negotiations, and contract compliance.


Customer Service Support:

Client Relations: Excel in addressing customer inquiries and resolving issues promptly while maintaining positive relationships that drive customer loyalty.

Satisfaction Guarantee: Provide fast, accurate, and friendly responses to ensure high levels of client satisfaction and retention.

Account Management: Maintain and update customer accounts, ensuring accurate record-keeping and effective communication of account status.

Financial Oversight: Oversee customer financial accounts, process adjustments, and manage billing inquiries to ensure accuracy and transparency.

Product Recommendations: Make tailored product recommendations based on customer needs and preferences, enhancing their overall experience.

Complaint Resolution: Effectively handle customer complaints, providing alternatives and solutions to ensure resolution and promote customer trust.

Order Assistance: Assist customers with order placements, refunds, and exchanges, ensuring a seamless and positive shopping experience.

Adaptability & Fast Learning:
I am a quick learner who thrives in dynamic environments. My strong work ethic and commitment to excellence enable me to swiftly grasp new tasks and technologies. I embrace challenges as opportunities for growth and continuously seek ways to improve processes and deliver results.

Strong Communication Skills:
With excellent written and verbal communication skills, I effectively convey information across teams, customers, and stakeholders. I pride myself on building rapport and fostering collaboration, ensuring clarity and professionalism in all interactions.

Technical Proficiency: Proficient in tools such as Google Suite, MS Office, Notion, Slack, Asana, and Adobe Creative Suite. Experienced in customer relationship management (CRM) systems and data entry software, enhancing operational efficiency.

Commitment to Excellence:
I am dedicated to maintaining a high standard of quality in my work. My attention to detail and proactive approach ensure that I consistently deliver exceptional results that exceed expectations.