• Eight years and counting as a customer service representative in a technical field. My experiences include: Technical Support Representative (March 2013 - June 2020) provides support for a SaaS platform where event planners create websites and mobile apps to promote their events, conferences or meetings - handles phone calls and tickets mainly through Zendesk and working alongside our developers through filing bugs about the platform. • Product Support Represenative (June 2020 - present) as a part-time employee, assisting customers or marketers in making sure that their campaigns are tracked or turned into leads for sales. Familiarity with Salesforce.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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