Customer Support Maniac

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

June 28th, 2024 (91 days ago)

Member Since

February 26th, 2020

Profile Description

Highly skilled and versatile professional with a diverse background encompassing customer service, real estate administration, and quality assurance. Adept at handling customer concerns with efficiency, proficiency in utilizing various tools and platforms, and committed to delivering exceptional results. Proven ability to adapt to shifting schedules, multitask effectively, and a strong willingness to learn and grow in any role.
Work Experience:
SSDI Intaker
Pond LeHocky (PA, USA)
Doing screening process for potential clients for a possible Social Security Disability Benefits Claim.

Email Support Specialist/Manager
TheNameStamp, USA
Managed end-to-end customer support, addressing inquiries from order placement to parcel tracking, reshipments, and refunds.
Proficient in using Shopify, Intercom, and Zendesk to streamline customer interactions and enhance overall support efficiency.
Executive Assistant - Real Estate
PRMG, USA
Conducted cold calling, monitored property statuses, and scheduled open-house appointments for multiple realtors.
Expertise in setting up portals through MLS platforms, including CJMLS, GSMLS, and Flex MLS.
Assisted realtors in creating contracts for potential buyers using Dotloop.
Quality Assurance Analyst (8 years)
Panasiatic Solutions, Bacolod City, Philippines
Contributed eight years of experience in quality assurance, ensuring high standards and satisfactory results in all projects.
Demonstrated proficiency in analyzing processes, identifying areas for improvement, and implementing effective solutions.
Customer Service Representative (3 years)
Concentrix Bacolod, Bacolod City Philippines
Provided phone-based customer support for a US-based telecommunications company, specializing in troubleshooting internet and phone concerns.
As a chat associate for Comcast, supported customers with cable, internet, and phone issues while successfully upselling additional services.
Key Skills:
Customer Service: Proven track record of delivering exceptional customer support.
Real Estate Administration: Expertise in MLS platforms, contract creation, and open-house coordination.
Quality Assurance: Eight years of experience ensuring high-quality results in various domains.
Communication: Strong communication skills, both verbal and written.
Adaptability: Comfortable with shifting schedules and open to learning new skills.
Commitment:
I am dedicated to delivering the highest quality of work and exceeding client expectations. With a strong work ethic, adaptability, and a commitment to ongoing learning, I am confident in my ability to contribute effectively to any team or project.