Social Media Manager | General Virtual Assistant

With 8 years of experience in customer service support, I can confidently say that I am well-equipped to assist you in managing your business and providing a great customer experience to your clients.

As part of my day-to-day routine during my 8 years in customer service, I regularly checked and managed emails to review reports and feedback from our business partners. I am well-equipped to assist you in managing your emails, allowing you more time to focus on tasks that are crucial for growing your business.

As a customer service representative for a financial institution, I gained extensive experience in data entry while managing customer accounts, processing transactions, and documenting interactions. Utilizing various software platforms, I meticulously inputted and maintained accurate records of financial transactions, customer inquiries, and resolutions. This role sharpened my attention to detail and efficiency in handling sensitive financial data, making me adept at data entry tasks within a financial setting.

In my role as a customer service representative for a financial institution, I honed exceptional communication skills through daily interactions with clients, colleagues, and management. I effectively communicated complex financial information clearly and concisely, ensuring clients' understanding and satisfaction. Whether it was addressing inquiries or resolving issues, I consistently conveyed professionalism and empathy in all interactions. Additionally, I collaborated closely with team members and management to streamline communication processes, contributing to improved efficiency and customer service excellence.

As a customer service representative providing phone support for a financial institution, I developed strong communication skills through extensive interactions with clients over the phone. I effectively communicated complex financial information, policies, and procedures in a clear and concise manner, ensuring clients' needs were met and inquiries resolved efficiently. I demonstrated patience, empathy, and professionalism while addressing customer concerns, providing accurate information, and offering solutions to financial inquiries and issues. Through my experience, I became skilled at managing high call volumes while maintaining quality service, contributing to overall customer satisfaction and retention.

In my previous roles, I've excelled in using Microsoft Excel and Google applications like Sheets, Docs, and Slides for data analysis, document creation, and presentations. I'm adept at managing Google Calendar for scheduling and organizing events. Additionally, I have experience in conducting virtual meetings and webinars using Zoom. My proficiency in these tools demonstrates my ability to streamline processes, collaborate effectively, and facilitate communication in various professional settings.

Drawing from my background in customer service, I can transition seamlessly into a personal assistant role, adeptly managing schedules, correspondence, and administrative tasks. Leveraging my communication skills honed in customer service, I excel in coordinating appointments, facilitating seamless communication, and providing exceptional support to executives. Additionally, my proficiency in Microsoft Excel and Google applications ensures efficient organization and documentation. With my customer-centric approach and administrative expertise, I am well-equipped to support executives and streamline operations effectively.