Ma

Customer Service Expert / Team Lead

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 30th, 2024 (today)

Member Since

January 27th, 2020

Profile Description

With 8 years of experience in Customer Service, I possess excellent communication skills, ambition, determination, loyalty, and a strong team spirit. As an experienced specialist, my aim is to support you in accomplishing your objectives so that you can prioritize what matters most to you.

CUSTOMER SERVICE TEAM LEADER and SUPPORT 
-Phones/Chat/Email 
-Order Taking/Customer Service 
-Subscription-Based
-Managed 15-20 People 
-Handled product training for newbies 
-Helping agents/support to reach their performance
metric every week/month
-Constant Coaching 
-Tools Used: Zendesk, Shopify, ReCharge, Deposco,
ShipStation 
Kustomer
ONLINE ENGLISH TUTOR 
-15 months
-Communications, Sentence Building, Grammar, Punctuation, Meaning, etc.

SKILLSET: 
- Calls, Chats, and Text Handling 
- Schedule Management 
- Social Media Management 
- Email Management & Marketing 
- Computer Skills 
- Interpersonal Skills 
- Effective Communication
- Integrity 
- Dependability 
- Willingness to learn

Basic Information

Age
32
Gender
Female
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  135
English
C2(Advanced/Mastery)
Government ID
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