Mitchel
E-commerce VA / Customer Service - Chat & Email Support
Verified
With Timeproof
Overview
Looking for full-time work (7 hours/day)
at $3.00/hour ($462.00/month)
High school diploma
Last Active
November 19th, 2024 (4 days ago)
Member Since
January 14th, 2020
Profile Description
Good at communicating, honest, and not afraid to do hard tasks with less supervision, and customer satisfaction is my top priority.
Previous tasks: checking order status, tracking orders, replacement, processing refunds, responding to customers' concerns promptly via live chat and
I can also manage customer reviews and Questions using Stamped. Also, can handle social media platforms.
Ticketing tools that I used previously: Zendesk, Freshdesk, Gorgias, Re:amaze
To check the customer's orders, I used the following tools:
Order Desk, WordPress, & Shopify
I love to assist customers in placing orders and helping them when trouble comes. My goal is not only to support them but to build a strong and excellent relationship with them.
More than 5 years of experience in customer service. I am always ready to share my skills and abilities aiming to help.
Top Skills
Customer Support
Experience: 2 - 5 years
I can support customers via live chat, messenger / IG chat, FB channel, and ticketing tools. I can also manage customer reviews and questions using Stamped or other tools.
Customer Support » Email Support
Experience: 2 - 5 years
Know how to handle frustrated or disappointed customers.
Customer Support » Chat Support
Experience: 1 - 2 years
I can serve 2-3 customers at a time. I always make sure that the customer is satisfied before the chat ends.
Other Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
On Excel or spreadsheet, I can create basic formulas.
Customer Support » Phone Support » English Speaking
Experience: Less than 6 months
Office and Administration » Email Management
Experience: 2 - 5 years
Able to manage email via business email or ticketing tools. Wish to respond to email within 24 hours.
Office and Administration » Data Entry
Experience: 2 - 5 years
Know how to use Google Docs and a spreadsheet to input data.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon, Bukidnon
- Tests Taken
- IQ
- Score: 135
- DISC
- Dominance: 48
- Influence: 32
- Steadiness: 9
- Compliance: 11
- English
- B2(Upper Intermediate)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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