Freelance

I have been creating video content for a year, specializing in beverages, with a particular focus on coffee. My content explores the rich world of coffee, from brewing techniques to tasting notes, aiming to educate and inspire fellow coffee enthusiasts. With a year of experience, I've honed my ability to produce engaging, visually appealing videos that resonate with my audience, bringing the art and science of coffee to life. Currently managing a Facebook page of my own with over 34,000 Facebook followers. Check here: https://www.facebook.com/kapengbahay

I have experience as an office assistant, where my responsibilities included organizing documents and managing my boss's schedule. I excelled at maintaining a well-organized workspace, ensuring that all files and paperwork were easily accessible and up-to-date. Additionally, I effectively coordinated appointments and meetings, optimizing my boss's schedule to enhance productivity. My attention to detail and strong organizational skills allowed me to support the smooth operation of the office, making sure that daily tasks were handled efficiently and professionally.

I have experience in customer service, having worked in a BPO company handling healthcare insurance for clients residing in the USA. My responsibilities included assisting clients with their insurance coverage and offers, providing immediate solutions to their problems, and managing both inbound and outbound calls. This role allowed me to develop strong communication and problem-solving skills, ensuring that clients received accurate information and prompt support. My focus on delivering high-quality service has equipped me to handle a wide range of customer inquiries and concerns effectively.

As a former College Instructor in a Business Management Course, I have extensive experience guiding students through market research and feasibility studies. My role involved mentoring students in developing and executing research projects, ensuring they grasped the critical aspects of market analysis and business viability. Beyond the classroom, I also offer research consultations to students and colleagues, providing expert advice on various research methodologies and strategies. My background equips me with the skills to conduct thorough market research and produce insightful, data-driven theses.