Hire top-tier ConnectWise experts

A dedicated and customer-focuse Senior Helpdesk Technician with a passion for resolving technical issues and providing exceptional support to end-users. Proficient in troubleshooting hardware and software problems, offering technical guidance, and ensuring smooth operations within an organization. Known for excellent communication skills, patience, and a strong commitment to delivering top-notch service.Key Skills:Technical Troubleshooting: Proficient in diagnosing and re

I have 14 year relevant experience for doing tech and IT support over the phone, remote and onsite for both corporate (B2B) and consumer customers. I background working to anITO, BPO and MSP companies. I have knowledge using the following tools.N-ableSolarWindsCisco MerakiO365 Admin portalConnectwiseServiceNowI support mostly Windows computers, Network and a bit of servers and a little Linux and Mac systems.

Strong critical thinking skills when providing service and I'm a hardworking person. I have been in this industry for more than 10 years now. Handled different campaigns, well familiar with different system tools such as connectwise,SNOW,remedy for ticketing. Active directory,0365 admin,Azure,FIM for account management. Can handle different issues with confidence and respect.

Experienced IT Helpdesk support with more then 6 years experience. Possesses high degree of analytical skills and proficiency in IT, customer service and other related fields.Familiar and proficient with Active Directory, Connectwise, Automate, ITGlue, GSuite, o365/Azure, Sherweb, Datto, Acronis, Sophos Endpoint Management, VOIP, Powershell, Email migration, Windows/Mac/Linux, Print management, Remote access management, Firewalls, DHCP, DNS and VPNSophos and Acronis certifiedHas excel

MSP Helpdesk with over 8 years of experience in the industry. During my career, I have worked with several MSP's from the US, Ireland and AustraliaSome areas of expertise below (but not limited to)- Servers (2003, 2008, 2008R2, 2012, 2012R2, 2016)- Networking- Storage- Virtual Hypervisors (Both Hyper-V and Vmware)- Office365- Microsoft Windows (Vista, 7, 8, 10)- Microsoft Office (2003, 2007, 2010, 2013, 2016)- Active Directory and

Over 6-year work experience in I.T industry as I.T helpdesk with hands-on experience in MSP application support tools like (Datto RMM, NinjaRMM, ConnectWise, Autotask, ServiceNow, MS Azure, ITG, 3cx, Zultys, Cisco Meraki) Promoted as Director of Operation and has been responsible in recruitment from talent acquisition to client onboarding.

CloudBerryExperience Onboarding/Offboarding Accounts into ITSM, Azure, Exchange, Office 365, Active Directory, Google Workspace, Experience in ManageEngine Endpoint and Sophos Central, Webroot Protection, Experience in Veeam and MSP Cherrybackup. Experience in forticlient and SonicWall firewall. FreshDesk, ConnectWise, and Service Now for ServiceDesk Experience. Experience in VM Sphere, I.T Glue, and Horizon. Experience Microsoft Access VBA developed desktop applications.

Skills/Experiences:1. 1-year experience as an IT Staff (OJT): - Hands-on tech support. We install software programs in different departments and fix hardware issues on computers. 2. 2 years and 3 months experience as a Technical Support in a BPO Company:- Troubleshoot software and hardware issues via phone. Remote accessing users to extend support. I also had experience in using a Ticketing system/tool to make ticket documentation.3. Perform troubleshooting software and hardware issues like comp

Some Tools and Apps:1. ConnectWise RMM/Command (Continuum)2. ITGlue3. AutoTask / CloudBlue PSA4. Cyber Security: SentinelOne, Huntress, IronScales, DefensX, CyberGuard5. Windows Servers: AD, FS, RemoteApp, HyperV, Terminal and others6. Microsoft Office 365 Administration 7. Azure AD/VM/VPN8. InTune • MSP Experienced• Tier 2-3, Escalation• ITSM & Ticketing Tool: ServiceNow, HP, Autotask, CloudBlue• Created, test

Windows Server Administration (Windows 2003, 2008 & 2012) VMware vSphere Active Directory Administration Citrix Administration TCP/IP Network Troubleshooting Microsoft Exchange Microsoft Office 365 and Azure BMC Remedy Ticketing tool HP Open View Operation monitoring tool HP Data Protector tool Excellent Desktop and Laptop Hardware troubleshooting Excellent communication skills including written English Customer Service and Client