
Remote Customer Support Representative Online Subject Matter Expert (SME), Live Chat Support Specialist, Online Education Specialist, Remote Administrative Assistant, Remote Data Entry Specialist
A dedicated and results-driven professional with a total of 5 years and 8 months at Airbnb, including 3 years in customer service and almost 3 years as a Subject Matter Expert (SME). Over this time, I have developed expertise in handling guest inquiries, booking issues, cancellations, refunds, and dispute resolution. My in-depth knowledge of Airbnb’s platform policies has enabled me to successfully manage complex guest communications and claims, ensuring a seamless and exceptional experience for