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I have been working in customer service and IT industry for more than 12 years. I have undergone several training for best customer service and technical support .I would really hope to be able to come to work everyday where I knew not only are my customer service and technical skills valuable, but my personal philosophies as well. I Believe strongly with other people towards a common goal, and I know the skills I bring not only as a customer service /technical support specialist, bu

Blackpoint IT Services (MSP Company Northwest Region USA), Apr 2020 – Feb 2022 / Network and Security Operations Technician Tier 2.5 <!--[if !supportLists]-->· <!--[endif]-->Junior administrator of the remote monitoring and management system (ConnectWise Automate) and specifically alerts and notifications, Client onboarding and offboarding and respond accordingly through service tickets. <!--[if !supportLists]-->· <!--[endif]-->Client on

As a Full Stack Developer, I possess a comprehensive skill set in both front-end and back-end development. I excel in creating user-centric web applications using modern frameworks and technologies. I strive to be known as a reliable and innovative worker who consistently delivers high-quality, scalable solutions that meet the unique needs of clients. Front-End Development: Proficient in HTML5, CSS3, JavaScript (ES6+), Bootstrap, ReactJS, and Laravel. Skilled in creating responsive and intuit

JANWARD LERONA Binangonan Rizal, Philippines Mobile: 09152866570 Email: janwardlerona@gmail.com LinkedIn: janwardlerona@gmail.com CAREER SUMMARY: I have 10 years of IT experience and 9 years as a QA Engineer for Manual and Automation Testing with a solid knowledge of SDLC Analyze Business Requirement Documents, Functional Requirement Specification and Use cases to create test plans and test case. Perform extensive analysis of the functionality to be tested Involved in cross-browser testi

Development Languages: Bash, JS / Typescript, NodeJS, Python, YAML, Solidity, Apex, jquery, Java, C# Frameworks: React/NextJS, React Native, Express, NestJS DB: MySQL, PostgreSQL, Firebase/Supabase, MongoDB, Redis, Filebase API Development: RESTful services Project Management: PM2 Tools & Practices CLI: Powershell, WSL2, Ubuntu, Azure Cloud, Gcloud CI/CD: TeamCity, Github Actions, Gitlab, Azure Devops Project Management: Jira, Asana, Notion Communication: Slack, MS Teams, Discord

Senior Analyst HCLTech Jan 2024 - Present(3 months) Application/Cloud Support Associate Accenture Jul 2021 - May 2022 (11 months) Worked with Batch Operations Team in charge of successful batch jobs execution, monitoring and error detection, SOP execution, reporting, and escalation. Responsible for promptly delivering all established batch Service Level Agreement and Operational Level Agreement(OLA) with zero OLAmiss objective. • Passenger Revenue Accounting - Unix desktop tool for mo