Use telephones to reach out to customers and verify account information.
Greet customers warmly and ascertain problem or reason for calling.
Assist with placement of orders, refunds, or exchanges.
Take payment information and other pertinent information such as addresses and phone numbers.
Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes.
Work with customer service manager to ensure proper customer service is being delivered.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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