Hello, I’m Glendell. I am a remote professional with over 12 years of experience in ecommerce operations, customer support, technical support, and web content management. My background combines hands-on operational work with strong technical knowledge, supported by a Bachelor’s degree in Information Technology and a Master’s degree in Information Systems. I specialize in helping ecommerce businesses manage Shopify stores, customer inquiries, and website content while maintaining organized workflows and reliable support processes.
Most recently, I supported a large US-based ecommerce brand that served both domestic and international customers. My work focused heavily on Shopify operations and customer support using platforms such as Gorgias and Gladly. I handled email and chat support, processed refunds, replacements, and returns, tracked shipments, and coordinated with fulfillment teams to resolve order issues quickly and professionally. I am very comfortable navigating the Shopify backend and regularly worked with order lookups, product updates, product listings, product tagging, inventory updates, and basic catalog management. I also helped maintain organized workflows by using rules, macros, and tagging systems within the support platforms. I hold certifications in Shopify and Gorgias which support my practical experience managing ecommerce operations and customer communication.
Earlier in my career, I worked in technical support, billing support, and customer retention roles. One of my key experiences included supporting Comcast customers where I handled connectivity troubleshooting, dispatch coordination, appointment scheduling, and service rescheduling. I documented access notes, communicated with field technicians, and ensured that customer issues were followed through until they were fully resolved. These roles strengthened my troubleshooting abilities, my communication skills with non-technical users, and my ability to remain calm while handling multiple requests and time-sensitive issues.
In addition to support and ecommerce work, I also have experience in website content management and CMS publishing. I have worked with platforms such as WordPress, Squarespace, Wix, Webflow, and Wagtail to upload and manage website content, update pages, optimize metadata, insert graphics and videos, and maintain internal linking structures. I understand the importance of maintaining clean and accurate website content, especially for marketing, SEO, and customer experience.
I also integrate modern AI tools into my workflow to improve productivity and research efficiency. I regularly work with tools such as ChatGPT, Claude, and Gemini to assist with research, documentation, content drafting, and workflow support while maintaining human review and quality control.
I am comfortable working with remote collaboration tools including Google Workspace and Slack, and I value clear communication, reliability, and accountability when working with distributed teams. Whether assisting customers, managing ecommerce backend tasks, maintaining website content, or supporting technical operations, my goal is always to deliver consistent, high quality work and help the team operate smoothly.
If you are looking for someone dependable with strong experience in Shopify ecommerce operations, customer support, technical troubleshooting, and CMS content management, I would be glad to support your business long term.
