I’m a results-driven Virtual Assistant | E-commerce Customer Support | Lead Generation Specialist | Cold Email Outreach Expert helping businesses grow through excellent service and targeted prospecting.

With experience in eCommerce support, I handle customer service, email support, live chat, order processing, order tracking, refunds, dispute resolution, and CRM management—ensuring a smooth and positive customer experience that builds loyalty and increases retention.

As a Lead Generation VA, I specialize in B2B lead generation, prospect research, contact list building, data mining, data entry, and email list building. I use tools like Apollo, LinkedIn Sales Navigator, Google Search, and CRM systems to find high-quality leads based on your ideal customer profile.

I also focus on Cold Email Outreach, including email personalization, lead qualification, appointment setting, inbox management, and campaign support—helping you connect with decision-makers and generate more sales opportunities.

I am a dedicated freelancer who values accuracy, fast turnaround, clear communication, and results-driven work. I am highly organized, detail-oriented, and always eager to learn new tools and strategies to support your business.

I’m a dedicated sales and customer service professional with over a decade of experience in telemarketing, lead generation, and real estate support. I’ve worked with international clients across industries such as real estate, automotive, and service-based businesses, helping them grow through effective outreach, strong client relationships, and consistent follow-ups.

My background includes appointment setting, outbound and inbound calling, CRM management, transaction coordination, and social media support. I’ve handled multiple roles from Virtual Assistant to Operations and Client Care Manager, so I understand both the front-end sales process and the backend operations that keep a business running smoothly.

I’m known for being reliable, organized, and results-driven. I’m comfortable working remotely, managing my own tasks, and adapting quickly to different systems and client needs. Whether it’s generating leads, nurturing prospects, or supporting your daily operations, I aim to deliver quality work and real value to your business.

I help businesses turn scattered content and systems into structured, high-performing digital assets. With 5+ years in SEO-driven content strategy, I specialize in technical SEO, on-page optimization, content clustering, and AI-assisted workflows that drive visibility, authority, and measurable growth.

I’ve restructured 50+ databases, optimized multi-domain websites, and built actionable SEO systems that connect operations with growth. My approach is data-informed but practical: I don’t just track metrics, I turn insights into clear, prioritized action plans that improve rankings, traffic, and user experience.

Whether it’s refining site architecture, implementing content strategies, or monitoring SEO performance, I thrive in roles where I can own outcomes, make strategic decisions, and elevate both content and business performance.

Reviews:
"I requested Nena Jane to better organize my knowledge base, where I randomly dumped quick notes into, so after a while it was almost an unusable chaos. The project to get it sorted and structured took several projects with multiple milestones. I was always glad that Nena took criticism in the review phase of the project with ease and constructively, successively building up a trustworthy business relationship.Furthermore, planning tasks often require tedious research, which still might not be done by ChatGPT properly and needs human assistance. The results of her researches were always reasonable and precise." --Miklos

"Nena has been helping us on multiple Notion templates, she is a go getter, very diverse in her experience and has a strong sense of aesthetics, she takes feedback like a pro and is very hard working. Lovely working with her overall." -- Sneha

Dynamic professional with over nine years of experience bridging technical recruitment, operations leadership, and high-level client success. Proven track record of managing full-cycle talent pipelines, streamlining HR and CRM workflows, and leading high-performing teams in fast-paced environments. Adept at combining deep administrative expertise with proactive problem-solving to optimize daily operations, build scalable processes, and drive organizational growth.

Experienced IT Professional with over 8 years of experience specializing in Microsoft 365 Administration, SharePoint Online/On-Prem, Azure Cloud Services, and IT Helpdesk Support. Proven track record in supporting enterprise collaboration platforms, managing ticketing systems (ServiceNow, Cherwell), and providing exceptional end-user support. Licensed Professional Teacher with strong communication and training skills. Adept at driving operational efficiency and service quality in IT environments.

I provide fast and accurate data entry services with a 100% commitment to data integrity. Whether it’s migrating data to a new CRM, cleaning up messy Excel sheets, or conducting web research, I ensure your information is organized and ready to use. I am proficient in Google Suite, MS Office, and various database management tools. My goal is to handle the repetitive tasks so you can focus on growing your business.

I am also a creative designer with a strong background in graphic design and intermediate video editing. I specialize in creating printable coloring pads for kids, featuring fun and engaging illustrations that inspire imagination and creativity. Each design is carefully crafted to be age-appropriate and visually appealing, making them perfect for home activities, classrooms, or digital downloads.

Administrative Support: Experienced in handling email s, scheduling, calendar management, and data entry. Social Media Management: Skilled in creating posts, scheduling content, engagement, and using tools like Canva, CapCut, and scheduling platforms. Research & Data Handling: Strong background in online research, lead generation, and organizing data into spreadsheets (Excel/Google Sheets). Content Creation: Ability to design graphics, edit short videos, and prepare marketing materials. Communication: Strong written and spoken English for client correspondence, documentation, and customer support. Tech & Tools: Proficient with Microsoft Office, Google Workspace, Canva, Trello, Slack, and CRM tools. Adaptability: Fast learner, detail-oriented, and able to work independently while meeting deadlines. Customer Support: Experienced in chat, email , and social media customer service.

Vue 2, Vue 3, NuxtJs, Wordpress, HTML, CSS, SASS, SCSS, Javascript, Jquery, Ajax, PHP, VB.net

Hi! I’m a full-stack developer passionate about turning ideas into reliable, user-friendly applications. I specialize in building web and mobile solutions that help businesses run smoother, reach more customers, and save time through automation and smart design.
I’ve worked with a variety of technologies, including React, Next.js, Node.js, Laravel, MySQL, MongoDB, and Firebase, and I enjoy creating solutions that are not only functional but also easy for people to use and manage.
I love collaborating with clients to understand their vision and deliver results that truly make a difference. Whether it’s building a custom application, integrating APIs, or automating workflows, my goal is to help you achieve your business goals efficiently and reliably.

I am a highly analytical, detail-oriented professional with over a decade of experience ensuring flawless service delivery and data integrity. As a former Senior Quality Analyst for global tech support and customer service operations, I specialize in auditing complex workflows, enforcing compliance (including PCI standards), and optimizing systems to eliminate errors.

Beyond QA, I bring comprehensive administrative power—honed from managing an entire resort and handling corporate bookkeeping, payroll, and business operations. Whether you need a meticulous QA Specialist to audit your processes or a high-level Virtual Assistant to manage your CRM and daily business workflows, I deliver exceptional, data-driven results.

Dedicated and detail-oriented office assistant with exceptional organizational and communication skills.
Highly adept at managing administrative tasks and providing comprehensive support to ensure the smooth operation of office environments.
Proven ability to handle multiple responsibilities efficiently and maintain a high level of professionalism.
Proficient in office productivity software and experienced in file management, scheduling, and data entry.
Strong interpersonal skills with a focus on delivering excellent customer service.

Detail-oriented professional responsible for accurately entering, updating, and managing data in computer systems and databases.

Entry-Level Back-End Developer with academic and hands-on experience in building servide-side systems using PHP Laravel, MySQL, and database-driven applications. Skilled in backend logic, systems integration, and database management. Passionate about creating efficient, scalable solutions and eager to grow in a collaborative, tech-driven environment.

Education:
Adamson University (2021-2025 )
Bachelor of Science in Information Technology
GWA: 1.39
• Academic Merit Award
• Dean’s Lister
• Certified IT Specialist for Database Verified by Certiport

LinkedIn: www.linkedin.com /in/princess -may -gilo -ba6822245

About Me
I'm a seasoned IT professional with over 20 years of hands-on experience helping organizations build, manage, and optimize their technology infrastructure. Throughout my career, I've had the opportunity to wear many hats—from systems and server administration to leading teams and managing complex projects.

What I Do
I specialize in keeping systems running smoothly and efficiently. My technical expertise spans across:
• Infrastructure Management – Systems administration, server administration, and network management that keeps businesses connected and operational
• Database Solutions – Working with MS SQL Server, MySQL, and Oracle to ensure data integrity and performance
• Enterprise Systems – ERP implementation and management, helping organizations streamline their operations.
I also enjoy getting my hands dirty with code when needed—I have working knowledge of PHP, CSS, and JavaScript, which helps me bridge the gap between technical teams and business needs.
Beyond the Technical
What really drives me is not just managing systems, but managing people and projects. I've led teams through challenging implementations and transformations, and I genuinely enjoy mentoring others and fostering collaborative environments where everyone can grow.

My Approach
I believe technology should serve people, not the other way around. Whether I'm troubleshooting a database issue, planning an ERP rollout, or managing hardware and software resources, I focus on practical solutions that make a real difference to the people using them.

A Little Extra
I'm proud to be Civil Service Eligible (CSE - PPT Professional), which reflects my commitment to public service and professional excellence.
If you're looking for someone who combines deep technical knowledge with strong leadership skills and a people-first mindset, let's connect! I'm always interested in discussing new opportunities, sharing insights, or simply talking shop about the ever-evolving world of IT.

My edge over the other is not only my skills and experiences but my willingness and eagerness to learn new technologies.

Right now, I am looking for my very first remote job and I intend to have only 1 long term client. If given a chance, I am confident that I can showcase my skills and good work ethics to help my client to their business goals.